Contact Us

Thank you for choosing Jenny Vivas LLC—your Berwick, PA destination for artful French ceramic, Italian tableware, and playful everyday homeware. We are committed to providing personalized, attentive customer service for all your questions, concerns, or requests related to our products, orders, or policies. Our small team prides itself on one-on-one support and expert knowledge of our curated brands, ensuring a seamless shopping experience for every customer.
 

Official Contact Channels

 
Email is our preferred method for the fastest, most detailed response—we answer all inquiries in the order they are received, during Pennsylvania business hours (Monday–Friday, 9AM–5PM EST).
 

Primary Customer Service Email

 
service@jennyllc.com
 
  • Standard Response Time: 24 business hours (general inquiries: product details, order status, shipping questions).
  • Urgent Inquiries: Include the word URGENT in the subject line (e.g., URGENT – Damaged LAETITIA ROUGET Plate – Order #12345) for a 12 business hour response (damaged items, missing tracking, order cancellations).
  • Tip: Always include your order number and product/maker name in your email to help us resolve your issue quickly.
 

Mailing Address

 
For written correspondence, official returns (with RA number only), or physical mail:
 
Jenny Vivas LLC
 
18 Cloverleaf Lane
 
Berwick, PA 18603
 
United States
 
Note: Unauthorized returns (no RA number) will be rejected and returned to sender at your cost—all returns require prior written authorization.
 

Business Information

 
  • Company Name: Jenny Vivas LLC
  • Website: https://jennyllc.com/
  • Location: Berwick, Pennsylvania, USA
  • Shipping: U.S. Domestic Only